Click on Jump Start or Standard Corporate tab to see the monthly fees:
Jump Start Monthly Fees
Base subscription fee $9.95 Service Fee 1st number 2nd number Economy (267 U.S. area code) $0.00 $5.95 Toll-Free $0.00 $9.95 Local (All Available Countries) $4.95 $9.95 Associate Accounts^ (extensions, IM and more) 5 maximum (included)When you hold 2 phone numbers, you always receive the lowest cost combination.
Add up to 2 phone numbers. No activation or Set-up Fees. No Term Commitments.
Click on Simple Usage or Flex Usage tab to view the usage charges.
(Flex Usage required for forwarding to non U.S. & Canada numbers):
Monthly minutes included in plan:
Jump Start - 150 Standard Corporate - 400 Overage (per min.) - $0.07
Purchase a minute pack add-on (optional):
Additional Monthly Minutes Monthly Costs Overage (per min.) 400 $25 $0.07 700 $40 $0.06 1,200 $60 $0.06 2,100 $100 $0.05 5,500 $250 $0.05 11,500 $500 $0.05 23,500 $1,000 $0.05 62,500 $2,500 $0.04 [New] 170,000 $5,000 $0.03 [New]
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Available local area codes:
All prices are in U.S. Dollars. All rates shown above are per minute. Any use minutesΦ under the Simple Usage model used for outgoing calls as well as outbound rates under the Flex Usage model shown above pertain to U.S. and Canada destinations. Calls can only be forwarded to U.S. and Canada telephone numbers. If you are interested in international call forwarding (outbound rate schedule applies), please contact us. View the outbound rate schedule for sending faxes worldwide. A broadcast fax transaction§ under the Flex Usage model is automatically entitled to the bulk fax rate of $0.04 per minute (or after consuming any minute allowance and add-on minute pack minutes under Simple Usage model). All included minute allowances, add-on minute pack minutes and OCR subscription package transactions expire at the end of each billing cycle.
|Save with Automatic Volume Discounts¶|
|Monthly Usage||Credit Earned||Effective Rateη|
|$250 - $999.99||5.0%||$0.0570|
|$1,000 - $2,499.99||7.5%||$0.0555|
|$2,500 - $4,999.99||10.0%||$0.0540|
|η Based on $0.06 per minute. For illustrative purpose only.|
Customers using the Innoport service for transmission of any Protected Health Information under the U.S. HIPAA regulations must add the Healthcare Add-on, which offers the protections of an Intellicomm HIPAA business associate agreement.
Build highly automated workflow processes and document management solutions with Innoport's optical character recognition (OCR) fax cover sheet capability. The following table shows the rates of processing OCR cover sheets.
|Optional Fax OCR Subscription Packages µ|
|Overage (per transaction): $0.12|
Φ Any Use Minutes
The minutes on a Jump Start or Standard Corporate service plan account under the Simple Usage model (whether included in the plan, part of the minute pack add-on or overage) may be applied towards all inbound calls connected to an Innoport number as well as all outbound calls to U.S. and Canada destinations. For all calls connected to an Innoport number which are forwarded to U.S. and Canada phone numbers, the full duration of the incoming call will be billed with no charges for the forwarded calls (i.e. we DO NOT double-leg bill). Minute usage is aggregated amongst all individiual accounts within a Business Plan under Simple Usage.
¶ Volume Discounts
A Standard Corporate service plan account (under Flex Usage only) will be provided with volume discounts on usage charges per the volume discount schedule shown per this table. If the usage charges (excluding surcharges, fees, fines, credits, transactions that receive the fax broadcast rate or incur the OCR fax cover sheet overage charge and any other charges not involving a time span) on a Standard Corporate account during the previous billing cycle fall within one of the discount brackets, then the Member is entitled to receive the appropriate credit for the present billing cycle. No volume discounts are given on the Jump Start service plan. Discounts may not be redeemed for cash.
^ Associate Accounts
Associate Accounts are for users requiring outbound faxing capabilities and/or an extension where they can be reached at. These accounts do not include phone numbers. These extensions branch from one or many of the phone numbers in the service plan and satisfies the need for additional voice mailboxes. Along with voicemail capabilities on these extensions, users can also configure call routing preferences, including call forwarding and find me/follow me options. These accounts can also be used as secure instant messaging accounts.
† Monthly Inbound Minute Allowance
Inbound minutes pertain to all calls connected to an Innoport number. As long as the aggregated inbound call usage for all numbers in your Business plan under Flex Usage model which receive a monthly allowance remains within the total monthly inbound minute allowance, you will not be subject to any additional inbound charges. Toll-free numbers on the Standard Corporate plan under Flex Usage model do not receive any minute allowances.
‡ Call Forwarding & Find Me/Follow Me
Call forwarding and find me/follow me entail both an inbound and outbound connection. Under Flex Usage model, for the portion of a call to an Innoport number that is forwarded to another telephone number, ONLY the outbound connection is charged per minute and inbound charges continue to apply for the portion of the calls to an Innoport number that are not forwarded. Under the Simple Usage model, for all calls connected to an Innoport number which are forwarded to U.S. and Canada phone numbers, the full duration of the incoming call will be billed with no charges for the forwarded calls. Calls can only be forwarded to U.S. and Canada telephone numbers. If you are interested in international call forwarding (available only for the Flex Usage model), please contact us. Outbound charges under Flex Usage model are only incurred for completed connections (e.g. a phone number which rings busy or is unanswered will not be subject to any charges).
§ Broadcast Faxing
The per minute rate for broadcast faxing only applies to broadcasts with a minimum of 500 successfully delivered fax pages to U.S. and Canada fax numbers. Pages to fax numbers that are unsuccessful, busy, or unanswered will be excluded from the count. Fax broadcast transactions which meet the 500 successfully delivered fax pages minimum will be billed in 30 second increments with a 60 second minimum. Standard per minute rates for sending faxes apply to transactions with less than 500 successfully delivered fax pages to U.S. and Canada fax numbers. Transactions receiving the fax broadcast rate are excluded from monthly spend calculations for volume discounts. Members under the Simple Usage model first consume their monthly minute allowance along with any add-on minute pack minutes and are then charged the per minute rate for broadcast faxing ($0.04 per minute) for any overage.
µ Optional Fax OCR Subscription Package
This solution uses OCR to capture a tracking ID from a standardized fax cover sheet to automate document handling and delivery. A Fax OCR subscription package may be purchased after activating a business service plan. You may enable, upgrade, downgrade or disable a Fax OCR subscription package at anytime. When a Fax OCR package is enabled, the monthly fee for the Fax OCR subscription package selected is pro-rated for the current monthly billing cycle. In the month a subscription package is disabled, no refund is given on the full or pro-rated amount of the monthly fee. Upgrading or downgrading a Fax OCR subscription package takes effect at the start of the following monthly billing cycle. Overage charges are excluded from monthly usage spend calculations for volume discounts. All incoming faxes on an OCR enabled Innoport phone number will be treated as an OCR transaction, regardless of whether a valid OCR fax cover sheet tracking ID is found, as the OCR processing step must be performed to check for the tracking ID.
For automated OCR cover sheet generation the FAX OCR cover
sheet API can be used, pricing for which is $0.01 per request.
Example (for Toll-Free or Local (U.S. & Canada)):
Company A selects the Standard Corporate service plan with 1 local area code Innoport number. Company A's monthly fees total: $22.95 + (1 x $8.95) = $31.90. Company B requires 25 local area code numbers and 25 toll-free numbers, a total of 50 Innoport numbers. Company B's monthly fees on the Standard Corporate service plan total: $22.95 + (50 x $8.45) = $445.45. These fees exclude any usage charges.
Monthly fees are based on activation date and are payable in advance at the beginning of each monthly billing cycle.
All toll-free calls which originate from payphones are subject to a surcharge (regardless of the billing usage model) of $0.60 per call.
Innoport toll-free numbers are only opened to accept calls from the U.S. when activated, but these numbers may be opened to accept calls from both U.S. and Canada or to accept calls from Canada only. This change is controlled by you within your Innoport account online.
Our highly automated system randomly provisions numbers when an account is activated. Requests for a vanity or specific prefixed toll-free number or a sequential block of local area code numbers will be accepted, but please be advised that a one time set-up fee of $3.50 per number with a $35.00 minimum applies (e.g. switching 1 to 10 number(s) would cost $35.00; switching 11 numbers would cost $38.50 [$3.50 x 11] ) and a 5 to 7 business day lead time generally ensues. This timeframe may be shorter or longer and is dependent upon the number of other requests currently being processed. If you wish to hold a sequential block of local area code numbers or you have a vanity toll-free number in mind or a combination of letters and numbers you wish to be present, please contact us with your request. For toll-free numbers, we will check the number against the global database for availability. Please use the asterisk (*) symbol to represent a wildcard slot. For example, 8**-015-WORD would indicate your interest in the number 015-9673 preceded by any toll-free prefix.
With the exception of Standard Corporate service plan accounts under Flex Usage model on net 30 invoicing, Business Plan members will be subject to online credit card payment. With online billing, members maintain account credit in order to receive uninterrupted service. During sign up, an Initial Deposit, an Auto-Increment Amount and an Auto-Increment Trigger Amount must be specified. Your Initial Deposit is your starting account balance from which all monthly services fees and usage charges will be deducted. Once you reach the Auto-Increment Trigger Amount that is set for your account, the Auto-Increment Amount you selected is charged to your credit card in order to replenish the account balance. This process ensures that your service will never become disrupted due to insufficient funds. Your Auto-Increment Amount and Auto-Increment Trigger Amount may be changed at anytime. If you decide to cancel service, you will be issued a refund of any remaining balance left in your account after all applicable charges have been withdrawn.
For a Standard Corporate service plan Member under Flex Usage model to qualify for net 30 invoicing, the Member must agree to a minimum monthly spend of $5,000.00 with a one year term commitment. For net 30 invoicing, a security deposit equal to $5,000.00 must be received before the account is activated. An Innoport Standard Corporate service plan account under Flex Usage model with a minimum monthly spend of $5,000.00 has the option of selecting between online billing via credit card or net 30 invoicing (pending approval of a credit verification). All checks must be payable to "Intellicomm Inc." and must be in US dollars and drawn on a US bank. No net 30 invoicing option is available for any Business Plan under Simple Usage model.
For a full explanation of the Billing Policy, please refer to the Innoport Terms of Service.