Personal Service Plans | Business Service Plans
 Business Service Plans  (Click on to see details) Jump Start Standard Corporate
  Administrator account gives you full control
manage billing
oversee activity for all individual user accounts
configure settings for individual user accounts
configure company-wide or individual FTP settings
manage auto-attendant schedule
assign and re-assign phone numbers to different users
add additional phone numbers
manage instant messaging settings
  Personal telephone numbers for voice and fax use (includes secure IM)
toll-free &
local area codes
(2 number limit)

toll-free &
local area codes
(no limit)
dedicate each number to serve as a voice line only, fax line only, or as a
voice & fax line
numbers may be designated as auto-attendant numbers or as mailbox
extensions from an auto-attendant number
concurrent call acceptance to prevent busy signals
no software to install
works with any internet connection
no additional hardware or telephone lines necessary
individual user account for each phone number
secure instant messaging client user
block calls from particular numbers, entire area codes, area codes
plus exchanges or calls in which the caller ID is unavailable
message handling rules to manage messages with actions that
automatically process prior to delivery of messages
receive voice mails that are up to 60 minutes long
  Associate accounts for extensions, secure IM and more
maximum of
5 Associate Accounts

no limit on
Associate Acounts
individual user account with no phone number
additional voice mailbox extensions for creating a virtual phone system
secure instant messaging client user
call routing preferences for setting up call forwarding or find me/follow me
outbound faxing capabilities
  Encrypted email delivery of fax/voicemail (secure SMTP over TLS)
secure SMTP over TLS for encrypted email delivery of fax/voicemail messages
 Voice services
  Receive voicemails in email
delivery as audio file in WAV format
designate up to 4 email accounts for simultaneous delivery
caller ID displayed in subject header when available
get voicemails that are up to 4 mins long in your email
choose between standard or enhanced dictation mode voicemail
  Receive voicemails via FTP
select between standard and secure FTP (FTP with SSL or SSH/FTP) protocols
delivery as audio file in WAV format
establish FTP settings on a corporate-wide level or based on individual user
accounts
get voice mails that are up to 60 mins long via FTP/FTPS
  Personalize voicemail greeting
15 minutes maximum
  Access voicemails by phone
last 30 days of messages stored
archive messages for permanent storage (1MB limit)
caller ID announced when available
time/date stamp
  Advanced auto-attendant
multiple voice mailboxes for a single number
hosted PBX for transferring calls to different extensions
specify extensions between 2 and 9 digits in length for each mailbox
set up introductions with menu options for reaching different departments
or persons
record introductions by phone, upload audio files or generate introductions
using a natural sounding synthesized voice
set introductions based on day and time spans for different greetings during
business hours and after-hours
enable Directory Assistance so callers may look up extensions by name or
listen to a listing of all extensions
create distribution group voice mailboxes to broadcast announcements to all mailbox extensions assigned as group members
secure your announcements or calls with Calling Party Access Code
  Forward calls using find me/follow me
route calls coming into an Innoport phone number or extension
forward all calls to a specified phone number
ring any combination of phone numbers sequentially until call is picked up
(e.g. (1) office; (2) mobile; (3) home)
receive the caller ID of the originating number
upload your own hold music to be used while calls are routed
set different call sequences based on day and time spans
specify number of seconds before skipping to the next phone number
screen calls by prompting callers to announce themselves
know which menu option has been selected to properly greet callers
place callers on hold
transfer callers to another mailbox extension or phone number
unanswered calls return to Innoport voicemail
use Innoport phone number to mask all other phone numbers
  Call Queuing - Automated Call Distribution (ACD)
Have your callers wait on hold for the next available agent.
Intelligent skill based routing route your calls to your most experienced agents.
Configure different queues per auto-attendant prompt. Agents can be members of multiple queues, for example, customer service and support.
Agents check in and check out online your agents may check in a queue to be assigned a call and check out once they are done.
Auto-Check out configure ACD to auto-checkout an agent that does not answer calls in a timely fashion.
 Fax services
  Receive faxes in email
delivery as image file in PDF or TIF format
designate up to 4 email accounts for simultaneous delivery
caller ID and remote Fax ID displayed in subject header when available
enable embedded fax to preview first page within email body
spam filtering removes majority of "junk" faxes
  Receive faxes via FTP
select between standard and secure FTP (FTP with SSL or SSH/FTP) protocols
delivery as image file in PDF or TIF format
establish FTP settings on a corporate-wide level or based on individual user
accounts
  Receive encrypted faxes
40 or 128 bit PDF encryption
password protected faxes
  Access fax headers by phone
last 30 days of messages stored
archive messages for permanent storage (1MB limit)
caller ID and remote Fax ID announced when available
time/date stamp
  Send faxes
worldwide fax sending from email, via the web, or from applications
send to one or multiple recipients at once
various file formats supported (.bmp, .doc, .docx, .gif, .htm, .html, .jpeg,
.jpg, .pdf, .ppt, .pptx, .rtf, .tif, .tiff, .txt, .xls, .xlsx )
fax preview displayed for confirmation
set up as many individual user accounts for fax sending as necessary
  Broadcast faxing
list management tool for storing fax numbers
upload text file to serve as fax recipient list
mail merge with fax document in .doc (MS Word) format and data source in
.xls (MS Excel) format
three attempts to busy and unanswered calls
report displaying successful, unsuccessful, busy, and unanswered fax numbers
exclusion list for storing opt-out and undeliverable fax numbers
  Automation via OCR faxing (requires optional subscription package)
OCR processing used to capture data entered on a standardized fax cover sheet and triggers user-defined actions to automate document handling and delivery
example end results include customized file naming and document delivery to an email address specified by the fax sender
Automatically generate the OCR cover sheet using the FAX OCR cover sheet API
  Fax Forwarding
Automatically forward incoming faxes to up to 3 fax numbers
 Secure Instant Messaging services
  Communicate via instant messaging securely and instantly
SSL encrypted instant messaging
communicate with multiple individuals in a multi-tab interface
available to all user accounts
 Complimentary services
  Web-based address & appointment book
storage of contact information & calendar events
select contact as fax recipient for webfax

 Available   Not available   Click on or to show or hide details. 
Sign up for a Business service plan with the promotion code STARTNOW and receive a
$20 service credit on the Jump Start plan or a $35 service credit on the Standard Corporate plan for RISK-FREE trial!


The Innoport Business Service Plans offer consolidated billing and allows for managing multiple numbers under a single account. With these service plans, you will receive an administrator account for handling the billing as well as for ordering, assigning, and re-assigning Innoport numbers. The Innoport Business Service Plans may be opened with local numbers, toll-free numbers, economy numbers (267 area code only) or with any combination of these numbers for receiving faxes and voicemails in up to four email accounts per number. Individual users of the business service plans may access account information for his/her own Innoport number in order to send faxes, change setting preferences, store contacts and calendar events, or view transactions. Additional accounts may be created for individual users to send faxes and store contacts and calendar events.

  Click on Jump Start or Standard Corporate tab to see the monthly fees:
Available local area codes:


 
  Click on Simple Usage or Flex Usage tab to view the usage charges.
  (Flex Usage required for forwarding to non U.S. & Canada numbers):
All prices are in U.S. Dollars. All rates shown above are per minute. Any use minutesΦ under the Simple Usage model used for outgoing calls as well as outbound rates under the Flex Usage model shown above pertain to U.S. and Canada destinations. Calls can only be forwarded to U.S. and Canada telephone numbers. If you are interested in international call forwarding (outbound rate schedule applies), please contact us. View the outbound rate schedule for sending faxes worldwide. A broadcast fax transaction§ under the Flex Usage model is automatically entitled to the bulk fax rate of $0.04 per minute (or after consuming any minute allowance and add-on minute pack minutes under Simple Usage model). All included minute allowances, add-on minute pack minutes and OCR subscription package transactions expire at the end of each billing cycle.
 SAVE with Automatic Volume Discounts
Monthly Usage Credit Earned Effective Rateη
$250 - $999.99 5.0% $0.0570
$1,000 - $2,499.99 7.5% $0.0555
$2,500 - $4,999.99 10.0% $0.0540
$5,000 plus 12.5% $0.0525
η Based on $0.06 per minute. For illustrative purpose only.
Healthcare Add-on
Customers using the Innoport service for transmission of any Protected Health Information under the U.S. HIPAA regulations must add the Healthcare Add-on, which offers the protections of an Intellicomm HIPAA business associate agreement.
Healthcare Add-on
Plan Monthly Fee
Jump Start $15.00
Standard Corporate $40.00
OCR
Build highly automated workflow processes and document management solutions with Innoport's optical character recognition (OCR) fax cover sheet capability. The following table shows the rates of processing OCR cover sheets.
Optional Fax OCR Subscription Packages µ
Transactions Monthly Fee
100 $20.00
500 $75.00
1,000 $120.00
2,500 $250.00
5,000 $400.00
10,000 $600.00
Overage (per transaction): $0.12
Φ Any Use Minutes
The minutes on a Jump Start or Standard Corporate service plan account under the Simple Usage model (whether included in the plan, part of the minute pack add-on or overage) may be applied towards all inbound calls connected to an Innoport number as well as all outbound calls to U.S. and Canada destinations. For all calls connected to an Innoport number which are forwarded to U.S. and Canada phone numbers, the full duration of the incoming call will be billed with no charges for the forwarded calls (i.e. we DO NOT double-leg bill). Minute usage is aggregated amongst all individiual accounts within a Business Plan under Simple Usage.
Volume Discounts
A Standard Corporate service plan account (under Flex Usage only) will be provided with volume discounts on usage charges per the volume discount schedule shown per this table. If the usage charges (excluding surcharges, fees, fines, credits, transactions that receive the fax broadcast rate or incur the OCR fax cover sheet overage charge and any other charges not involving a time span) on a Standard Corporate account during the previous billing cycle fall within one of the discount brackets, then the Member is entitled to receive the appropriate credit for the present billing cycle. No volume discounts are given on the Jump Start service plan. Discounts may not be redeemed for cash.
^ Associate Accounts
Associate Accounts are for users requiring outbound faxing capabilities and/or an extension where they can be reached at. These accounts do not include phone numbers. These extensions branch from one or many of the phone numbers in the service plan and satisfies the need for additional voice mailboxes. Along with voicemail capabilities on these extensions, users can also configure call routing preferences, including call forwarding and find me/follow me options. These accounts can also be used as secure instant messaging accounts.
Monthly Inbound Minute Allowance
Inbound minutes pertain to all calls connected to an Innoport number. As long as the aggregated inbound call usage for all numbers in your Business plan under Flex Usage model which receive a monthly allowance remains within the total monthly inbound minute allowance, you will not be subject to any additional inbound charges. Toll-free numbers on the Standard Corporate plan under Flex Usage model do not receive any minute allowances.
Call Forwarding & Find Me/Follow Me
Call forwarding and find me/follow me entail both an inbound and outbound connection. Under Flex Usage model, for the portion of a call to an Innoport number that is forwarded to another telephone number, ONLY the outbound connection is charged per minute and inbound charges continue to apply for the portion of the calls to an Innoport number that are not forwarded. Under the Simple Usage model, for all calls connected to an Innoport number which are forwarded to U.S. and Canada phone numbers, the full duration of the incoming call will be billed with no charges for the forwarded calls. Calls can only be forwarded to U.S. and Canada telephone numbers. If you are interested in international call forwarding (available only for the Flex Usage model), please contact us. Outbound charges under Flex Usage model are only incurred for completed connections (e.g. a phone number which rings busy or is unanswered will not be subject to any charges).
§ Broadcast Faxing
The per minute rate for broadcast faxing only applies to broadcasts with a minimum of 500 successfully delivered fax pages to U.S. and Canada fax numbers. Pages to fax numbers that are unsuccessful, busy, or unanswered will be excluded from the count. Fax broadcast transactions which meet the 500 successfully delivered fax pages minimum will be billed in 30 second increments with a 60 second minimum. Standard per minute rates for sending faxes apply to transactions with less than 500 successfully delivered fax pages to U.S. and Canada fax numbers. Transactions receiving the fax broadcast rate are excluded from monthly spend calculations for volume discounts. Members under the Simple Usage model first consume their monthly minute allowance along with any add-on minute pack minutes and are then charged the per minute rate for broadcast faxing ($0.04 per minute) for any overage.
µ Optional Fax OCR Subscription Package
This solution uses OCR to capture a tracking ID from a standardized fax cover sheet to automate document handling and delivery. A Fax OCR subscription package may be purchased after activating a business service plan. You may enable, upgrade, downgrade or disable a Fax OCR subscription package at anytime. When a Fax OCR package is enabled, the monthly fee for the Fax OCR subscription package selected is pro-rated for the current monthly billing cycle. In the month a subscription package is disabled, no refund is given on the full or pro-rated amount of the monthly fee. Upgrading or downgrading a Fax OCR subscription package takes effect at the start of the following monthly billing cycle. Overage charges are excluded from monthly usage spend calculations for volume discounts. All incoming faxes on an OCR enabled Innoport phone number will be treated as an OCR transaction, regardless of whether a valid OCR fax cover sheet tracking ID is found, as the OCR processing step must be performed to check for the tracking ID.

For automated OCR cover sheet generation the FAX OCR cover sheet API can be used, pricing for which is $0.01 per request.